FREQUENTLY ASKED QUESTIONS
This serves as a brief outline and in no way is a substitute for our Policies & Procedures, Shipping & Returns Policies or Privacy Policies. Please review them for complete info.
Q: Do you charge Sales Tax?
A: Tennessee ship to addresses only
Q: Do you have a storefront?
Q: Do you have a catalog?
Q: Do you wholesale?
A: No, on the majority of items sold on this website. We do have a wholesale line available at Island Girl Home.
Q: What credit cards do you accept?
A: VISA, MasterCard, Discover, AMEX & Paypal
Q: Do you accept credit cards issued out of the USA?
Q: When will my credit card be charged?
A: Your card is charged when you place the order.
Q: Do you ship internationally?
Q: Do you ship to PO Boxes?
A: No, we ship via FedEx, UPS and USPS to a physical address only.
Q: Will all of my items come in one shipment?
A: We are a non-stocking dealer, so you may receive multiple shipments.
Q: Will you notify me with tracking information on my order?
A: Yes. As items ship, you will be emailed the shipping method, FedEx, UPS or USPS with tracking numbers.
Q: How is shipping cost calculated?
A: Shipping cost is based on the dollar amount of your order. This is a generally accepted calculation by major websites.
Q: Can I return a product?
A: Not all items can be returned (see next question for exclusions). Once you receive your order, you can view it for 7 days. If you plan on returning the item, you MUST contact us via email @ email@example.com to receive an RMA number before the 7 day period is up. Your return will be shipping back to the mfg., but you must have authorization and a RMA to do so. Do not just return it without authorization or the item(s) will be returned back to you.
Q: What items CANNOT be returned?
A: Any items that read “custom order”, "final sale no returns per mfg.", sale items or items marked “final sale” cannot be returned.
Q: Is there a restocking fee on returned items?
A: Yes, 20% restocking fee applies.
Q: Why is there a restocking fee on returns?
A: As stated before, we are a non-stocking dealer. Therefore, items will be going back to the shipping mfg. The mfg. charges us, Designer Pillow Shop, for restocking the items. This fee covers their labor to receive, unpack and check the item, place it back in stock and adjust their inventory in their accounting dept., issue the refund, etc.
Q: Do you have a gift registry?
Q: What are your business hours for phone calls?
A: Monday – Friday 9am-5pm CT. Call us @ (919) 249-6121.
Q: Can I purchase a gift card?
Q: Do you gift wrap?
Q: Will you notify me if an item is on backorder?
A: Yes, you will be notified via email on the expected delivery date. Items will remain on backorder unless you email us at firstname.lastname@example.org to cancel the item(s).
Q: Is this website secure?
A: Yes. Personal information provided on the website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology.